Event Info This module Competency Unit 1 (CU1): Provide loans and membership services addresses the knowledge, skills and attitudes needed in supporting circulation desk and assisting library patrons with library collection and other membership services. It also covers the customer service techniques and user education for loan and membership services. This competency unit comprises the following elements: 1. Process loan transactions, including check-in, check-out, reservations, renewal, inter/intra-library loans, etc. 2. Answer enquiries and resolve problems in loan transactions and fines 3. Process membership applications 4. Process fines and other fees 5. Conduct systematic search of missing and misplaced items 6. Provide user education for loans and membership services
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