[GC-TSS] Effective Conflict Resolution

GC-TSS - Communication

Effective Conflict Resolution

by  Mr Zack Bana

07 September 2022, Wed | 10.30am – 12noon | Livestream

About the seminar:

Familiarity breeds contempt, and in the rush of deadlines and managing projects, we take for granted our choice of words and action, which may impale and maim. We become insensitive to other people’s feelings and sacrifice cohesion or service excellence in that hot-headed moment. While we are only human, it is crucial that everyone is sensitive to these moments and be equipped to deal with them before they arise. Effective Conflict Resolution aims to enable participants on recognizing triggers to resolve the situation amicably. It equips participants with the skillsets to resolve conflicts that would have otherwise ended in tears or bruised egos.

About the speaker:

Zack is the Principal Consultant and Co-founder of Beacon Consulting. Upon completing his education in North America, Zack started his career with Singapore Airlines in the field of consultancy, training and research, and has worked with numerous organisations to help them meet their business objectives. In Singapore Airlines, he spearheaded several cross-border research which explored issues ranging from cultural diversity, customer satisfaction to employee engagement. Zack is renowned for his ability to conceptualise avant-garde approaches towards organisational improvement initiatives which have benefited many organisations across multiple industries including MINDEF Ministry of National Development, Agency for Integrated Care, PhillipCapital and TransitLink just to name a few.

*Do note that students are required to stay for 75% of the seminar duration in order to get their attendance endorsed.